Business case study example : A Training Needs Assessment of the McDonald’s Corporate Restaurants and the Possible Outcomes of Modifying Their Training Program

　　本栏目提供的论文（或essay, paper等）资源可以免费试用，但这些资源并非按照您（或者某位客户）的写作要求定制，这些论文收集于网络，并不代表我们的代写服务质量，其中可能存在语法、用词或者其它错误和不足，请谨慎使用。同时，这些免费论文不应被用于需通过抄袭检测的任意提交程序，我们不保证该论文的唯一性，它很有可能（几乎肯定）无法通过Turnitin等抄袭检测系统的检测。

如果您需要一篇定制的Essay、Paper或其他类型的作业或者论文，请访问我们的“在线委托”页面立即提交订单。ESSAYZHIDAO作为美国和加拿大地区本土论文和作业代写服务机构，拥有超过300名经验丰富的Native Speaker写手，可以迅速为您提供一篇高质量的论文或者作业，并且我们代写的论文完全原创，可以通过任何抄袭检测系统的严格测试。

如果您已经写完了这篇论文但是有些瑕疵，您可以选择我们的论文润色修改服务作文润色修改服务，我们将会帮助您修改格式及语法错误和调整结构，帮您把论文美化到完美。有任何需要您都可以来ESSAYZHIDAO(微信号不分大小写)寻求我们帮助，乐意为您效劳。

A Training Needs Assessment of the McDonald’s Corporate Restaurants and the Possible Outcomes of Modifying Their Training Program

Summary

In the fast food industry, it is not uncommon for customers to expect unsatisfactory service. Quality is becoming one of the widely addressed concerns among these types of restaurant chains. Since it has become a common standard for chains such as Burger King and McDonald’s to underperform in terms of service and quality. The only “justifiable ” reasons for this are the low costs of food and the quick service, hence being deemed a “fast food” restaurant. Other widely known facts regarding these establishments are the minimal level of qualifications required for holding a job, and the level of pay that reflects it. Many of the employees that work in this type of industry know that this is not an ideal career. [3] Many workers have minimal education and/ or work experience, and are often younger. The quality of food and the competence of the employees is also evident of this. [4] For this training needs assessment, I will be discussing possible outcomes in modifying the training program of McDonald’s corporate restaurants.

Training Needs Assessment

Many of the employees who work for McDonald’s are high school students without a formal education. This is why it is justifiable for this fast food chain to pay their workers such low wages. It is a common industry practice to start common crew members off at minimum wage. [6] Even the supervisors who oversee the operation of these establishments make an average of $18,230 annually (Bradford, 2013). The hard work and stress that is required to function at one of these places can make employees feel like they want to give up. A negative mindset can have detrimental effects on an employee’s work performance. [7] Still, the low pay and high turnover rates make many employees indispensable. This allows them to get away with poor work ethics and less-than-adequate training. [8] By providing a more higher hygienic standards, reasonable pay and a training program which is more enforced, McDonald’s has the potential to reclaim its positive status in the fast food market.

Outcome 1

As minimum wage gradually increases, the difference in pay between common crew members and their floor supervisors will also decrease. Many fast food chains, including McDonald’s, start their crew members close to minimum wage, which does not significantly affect their prices (Katz & Krueger, 1992). This lack of price change is mainly reflected in the salary cuts of higher-ups within the company. When employees are not making enough money for the stress and fast-paced labor that they are required to endure, they will naturally feel less inclined to do a good job. This also applies to trainers and employees in positions of authority. If workers are paid appropriate wages, they will likely be motivated to work harder.

Outcome 2

Training programs of many fast food chains are very simplistic and not taken seriously very often. At McDonald’s new crew members are required to watch videos before watching other people do their job. In many instances, job training is not enforced thoroughly. If a program in which verifiable progress is being made, new employees will likely face less confusion in their position.

Outcome 3

The quality of fast food is one of the most notable consequences of consuming it. It is common for unmotivated employees to not take their personal hygiene seriously. In turn, this negatively affects the sanitation and quality of the food (Egan, 2007). When food service establishments take the time to enforce thorough and basic sanitation procedures, the quality and safety of their products is ensured.

Expected Performance

When employees are appropriately compensated and standards are strictly enforced, the quality of service will likely improve. Fast food establishments are no exception. In order for customers to receive satisfactory service and products, employees must be properly trained, properly motivated, and all products should be cooked and distributed safely.

References

Bradford, H. (2013, February 1). Chipotle Salary Can Top $95,000 Annually. Retrieved from http://www.huffingtonpost.com/2013/02/01/chipotle-salary_n_2601611.html
Egan, M. B. (2007). A review of food safety and food hygiene training studies in the commercial sector. Food Control, 18(10), 1180-1190.
Katz, L., & Krueger, A. (1992). The Effect of the Minimum Wage on the Fast Food Industry. doi:10.3386/w3997